Commonly Asked Q's with Good Answers
General Questions
- What are your pharmacy’s hours of operation?
- We are open Mon. - Fri. 9:00 AM to 6:00 PM and Sat. 9:00 AM - 1:00 PM
- Where are you located?
- We are located at 1042 S Crescent St Gilman IL 60938. Right across the street from K&H and Brown's Hardware in the Grey Building.
- How can I contact the pharmacy?
- You can call OR text us at 815.783.2600. Or email us at info@gilmanpharmacy.com
Prescription Questions
- How do I transfer my prescriptions to your pharmacy?
- Ready to transfer your medications but don’t know where to start? We can help with that! Follow this quick step-by-step guide:
- Step 1: 📞 Call us at 815.783.2600 OR Fill out our Transfer Form
- Step 2: ✅ That’s it—we handle the rest!
- Seriously, it’s that easy. We’re here to help and make the experience quick and seamless.
- I have Secondary Insurance, how will you get that information?
- We can pull secondary insurance information at the same time we pull your primary insurance. Let us know and we can make sure to apply it with your prescriptions.
- I use a coupon card for my medication(s), how will you get that information?
- We work with your old pharmacy or the manufacturer to get that card information and apply it to the medication(s).
- Can I refill my prescription online or through an app?
- Absolutely. Refilling your prescriptions online can be done through our patient portal accessible via our website. You can also use our app to submit refill requests even when the pharmacy is closed!
- How long does it take to fill a prescription?
- Our goal is for you to not have to wait on a prescription. However, prescription wait times can vary depending on a multitude of different factors. We do our best to have your scripts filled ASAP. If there is an urgent prescription fill that you need do not hesitate to reach out and let us know. If possible, we can expedite it and have it done for you sooner.
- What should I do if I run out of refills / Can you contact my doctor for a prescription refill?
- To prevent gaps in therapy. Please let us know before you are out of medications. We can reach out to your provider and send a refill request to your doctor.
- Do you offer automatic prescription refills?
- We sure do. Let us know what your would like on automatic refill and after your first fill we can have it automatically filled!
Insurance and Payment Questions
- Do you accept my insurance?
- We take most major insurances. Feel free to call or message us to confirm. We can even do a free insurance analysis and check to see what your prescriptions would cost you to fill here.
- What if my insurance doesn’t cover my medication?
- We can use our CostPlus program. Our CostPlus program is our cash savings program that charges you the cost of the medication + a small dispensing fee.
- Do you offer any discounts or loyalty programs?
- We do not offer any discounts or loyalty program. We work really hard with our suppliers to provide you with competitive pricing that saves our customers $$$. We do from time to time have promotional coupons.
- Can I use a manufacturer coupon card with my insurance?
- Absolutely! If you have that card we can apply it. If not then we can work with your old pharmacy to get that coupon information or directly with the manufacturer to apply the coupon card.
Medication Questions
- Can I get a generic version of my medication?
- Yes! If there is a generic available we can fill the medication for the generic.
- What should I do if I experience side effects from my medication?
- Some side effects may be normal with certain medications. If you are experiencing what you believe is an abnormal side effect you may be experiencing an Adverse Reaction (ADRs). ADRs are effects of the medication that should not or we do not want to occur. To check to see if that is the case give us a call or scan the QR code on the top of the prescription label on your vial to learn more about your specific medication.
- How should I store my medication?
- The best way to store your medication is in a cool dry place away from heat and humidity. Keep your medications OUT OF your bathroom and away from direct sunlight. Some medications may need be refrigerated. Ask your pharmacist or your doctor if you are unsure.
- Can you help me understand my medication instructions?
- Our pharmacists love helping our patients better understand their medications. Feel free to stop by/ call / or message us with any questions. We'd be glad to help!
Services Questions
- Do you offer delivery services?
- YES -- We offer free local delivery. Click here to see our most updated listing of towns that we service. We hope to expand the delivery service as we grow.
- Do you provide immunizations or vaccines?
- YES -- We do Covid, Shingles, Flu and more!
- Do you offer medication counseling or reviews?
- YES -- Our pharmacists love reviewing medications regimens to help identify gaps in therapy, medications overlaps, potential supplemental needs, and more.
- Can you help me manage multiple medications?
- We sure can. We offer bubble packaging and Dispill packaging to make managing multiple medications easier. Give us a call to learn more about this service and how it can help you.
- Do you offer compounding services?
- We do not offer compounding services on-site. We have a pharmacy we partner with, Lombard Pharmacy, who can handle all your compounding needs.Then get it shipped to your house or back to us in Gilman.
Special Needs Question
- Can you provide pill packaging or blister packs?
- YES - we do both. We offer bubble packaging and Dispill packaging to make managing multiple medications easier. Give us a call to learn more about this service and how it can help you.
- Do you carry over-the-counter (OTC) products?
- YES - We offer a wide variety of over-the-counter (OTC) products. From first-aid, allergy relief, to cold and flu. As well as rollators, reading glasses, braces, and more we've got your medical needs covered.
- Do you have any services for pets’ medications?
- We carry a variety of pet medications like Apoquel, Carprofen, Thyro-Tabs, and more. Save money with our Cost Plus plan which helps you get the best prices on your pet’s medications.
Health and Wellness Questions
- Do you offer health screenings or tests?
- We have a wide variety of tests available. From pregnancy, drug, and Saliva Hormone Tests.
- Can you provide advice on vitamins and supplements?
- We sure can. Our pharmacists can talk with you about your vitamins and supplements and provide recommendations to help absorption, prevent GI upsets, and avoid any excipient allergies.
